| Why
Are Your Prices So Low? |
Our
prices are significantly lower than you will find at your local adult retailer
and other online stores. We are able to provide these low prices
on adult products because we have been in the adult industry for 22 years
and on-line for 13. Our dedicated following of customers allows us
to purchase in larger quantities and pass these saving along to you.
Unlike many on-line web sites that are affiliate programs (the ones that
all look the same), we are a real company with a real warehouse and no
middle men.
| Do
You Have A Print Catalog? |
No,
we do not have an print catalog available. All adult products are available
on this web site. If you cannot find a particular item please contact Customer
Service with your product request.
Ordering
ON-LINE is EASY. Place the desired products in the shopping cart.
Click on the 'Checkout Button'. Enter all the requested information.
When the order is complete, a confirmation email receipt will be sent to
you.
| Do
You Accept Phone Orders? |
We
are no longer taking orders over the telephone. In order to continue
to provide low, discount prices we have found it necessary to streamline
our business. With our new automated system, orders process faster
and are more secure with fewer errors when placed on-line.
| Is
Ordering On-Line Safe? |
You
will notice that our shopping cart is unique and totally different that
most companies - you are not required to enter a password. This means
that your information is NEVER stored on-line. We use Secure Sockets
Layer (SSL), and encryption technology that scrambles all of your information.
Your privacy is our Number One Priority! We Do Not sell our customers information.
We Do Not send junk mail to our customers. Customer data is always confidential.
| How
Long Will It Take To Get My Order? |
Most
order are shipped the same day. The exception is on orders that are
placed late in the afternoon, evening, holiday or on the week-end.
Delivery time varies depending on the time you place the order as well
as the shipping option you select. We offer lots of delivery options from
next-day shipping to standard delivery.
All
orders are shipped in plain, discreet boxes with 'CEC PRODUCTS, Inc.' as
the return address. No detailed description of any item appears on credit
card receipts. 'CEC PRODUCTS, Inc.' is the only company name that ever
appears on any transaction or box.
| How
Will I Know When My Order Has Shipped? |
Your
email address is used to send a copy of your order as soon as it is placed.
After your order has been shipped, we will send you another email confirming
that your package has been sent. The order confirmation will
contain both the carriers name and tracking number.
| What
If I Am Having A Problem Placing An Order? |
Just
EMAIL
US. Please provide as much information as possible. Customer
Service will respond to you as soon as possible. In most cases, it
will be within the hour, but definitely within the business day.
| What
If My Order Was Declined? |
A
credit/debit card can be declined for many reasons, wrong card number,
wrong CVV number, expiration date, a daily limit, insufficient credit or
an any issue with your bank. Credit card authorization is handled by an
automated system, we may not be given the exact reason for decline. If
your order is declined please do the following:
Re-enter your credit card information or change to a different credit card.
If you are using a prepaid card, please call the phone number on the back
of the card to add your personal information as well.
This will resubmit the order, and we will try to authorize your card again.
If your card is declined again, please contact your card-issuing bank to
find out why they will not authorize the charge.
If your bank confirms it is okay, go back and resubmit your order.
| Out
of Stock Merchandise/Split Ship Orders. |
Although
we try our best to have all items in stock at all times, occasionally we
encounter situations where the manufacturer cannot supply us with a particular
product as soon as we would like. In such situations, we will ship all
available items to you upon receipt of your order and issue a refund for
the out of stock item(s). We also ship from multiple locations across
the country and your may be notified that you order has been split shipped.
This means that the order will then arrive in separate packages and at
different times. Your credit card is charged at the time of your order
for all items, including those that may be split shipped or refunded. In
some cases, substitutions of similar items may be made. If you order
arrives and any item is missing please check your email before contacting
us. All out of stocks and split ship orders are advised by email
prior to delivery.
Our
goal is to ship orders as soon as possible. Our system is fully automated,
therefore, changes CANNOT be made once your order has been submitted.
| Can
I Return Merchandise? |
Please
select your purchases carefully, because of the nature of the products
we offer, ALL SALES ARE FINAL. The only exception is a defective product
which we must be notified upon delivery. You must contact Customer
Service for a return authorization and return shipping information
immediately. The defective product will be exchanged for a duplicate product
ONLY! We warranty against product defect out of the box, after that
it becomes the responsibility of the manufacturer. Please make sure
to fill out any warranty card or go on-line to register your product with
the manufacturer. (The ugly truth about companies that take back
returns of products of this intimate nature is they are re-selling.
This means when you buy from them you could have a product that has been
used by someone else. Make sense why our company does not recycle
returns????)
More
Information Here . . .
|
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